Call Answering & Message Handling
Every call answered live and on-brand, with clean messages and call notes routed where your team needs them.
Without the in-house hire
A Virtual Office Administrator for Your Home-Service Business
Get the reliability of an in-house office administrator — answering, scheduling, data entry, invoicing coordination, and follow-up — as a flexible service, without recruiting, payroll, or overhead.
Trusted by 50+ home-service companies across North America.
24/7 coverage
Real trained admins
Works in your CRM
What we handle
What your office administrator handles
From the first ring to the final follow-up, your administrator keeps the day-to-day office work moving — accurately, on time, and inside the tools you already use.
Appointment Scheduling
Booked, rescheduled, and confirmed jobs that fit your crews and routes — no double-bookings, no gaps.
CRM & Data Entry
Customer details, job notes, and statuses kept current in your CRM so nothing falls through the cracks.
Invoicing & AR Follow-Up Coordination
Invoices coordinated and accounts-receivable reminders followed up promptly to help payments arrive on time.
Customer Follow-Up & Reminders
Proactive reminders, confirmations, and post-job follow-ups that keep customers informed and coming back.
Email & Inbox Support
Your inbox triaged, replied to, and organized so customer requests are handled without piling up.
The smarter math
All the office support — without the in-house hire
An employee comes with recruiting, payroll, and management. A Sunshine Admin office administrator gives you trained, ready coverage as a flexible service.
Hiring in-house
The traditional route
- Recruiting, interviewing & job ads
- Payroll, taxes & benefits to manage
- Turnover & rehiring when they leave
- Day-to-day training & management
- Coverage gaps for sick days & PTO
VS
With Sunshine Admin
The office administrator service
- Trained administrators, ready to go
- No payroll, taxes, or benefits to run
- Flexible coverage that scales with you
- We handle the management & coaching
- Consistent coverage, with 24/7 backup
How it works
Up and running in four simple steps
Onboarding is built to be light on your team. We learn how you work, then take the daily office load off your plate.
1
We learn your workflow & tools
We map how you book jobs, talk to customers, and use your CRM, so coverage matches the way you already run.
2
We assign & onboard your administrator
We match and train the right administrator — shared or dedicated — on your scripts, pricing, and processes.
3
They handle the daily office work
Calls, scheduling, data entry, invoicing follow-up, and reminders get handled inside your systems, every day.
4
You review with simple reporting
Clear, simple reporting keeps you in the loop on calls handled, jobs booked, and follow-ups completed.
Works in your stack
Your administrator works inside the tools you already use
No rip-and-replace. We work directly in your CRM, dispatching, and automation tools so your data stays in one place.
ServiceTitan
Housecall Pro
Jobber
HighLevel
Zapier
Slack
Chiirp
50+
HVAC, plumbing & electrical businesses trust Sunshine Admin across North America.
Human-first by design
Real people lead. AI is only the backup.
Real, trained administrators handle your customers and your office work. AI steps in only for overflow and after-hours backup — so the human touch your customers expect is always there, around the clock.
Questions
Frequently asked questions
Is this one person or a team?
Your choice — a dedicated administrator or shared team coverage.
Is it real people or AI?
Real trained administrators lead the work; AI is only a backup.
What software do you use?
Yours — ServiceTitan, Housecall Pro, Jobber, HighLevel, Zapier, Slack, and Chiirp.
Do I have to hire or run payroll?
No — it's a flexible service with no recruiting, payroll, or overhead.
Add an Office Administrator This Week — Book a Free Strategy Call.
See how a virtual office administrator fits your home-service business. No recruiting, no payroll — just trained coverage, ready to start.